Frequently Asked Questions
Does Magicsuit have a catalog?
Magicsuit does not have a catalog at this time. Many of our retail partners distribute catalogs.
Can you send special offers or coupons by regular postal mail?
At this time, we only send special offers via e-mail. Please register to sign up for our emailing list to receive the latest Magicsuit updates, offers, and more.
What holidays are Magicsuit closed?
Magicsuit Headquarters and Distribution Center are closed on the following U.S. holidays:
New Year's Eve, New Year's Day, Memorial Day, Independence Day - July 4th, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas Day.
Please take this into consideration when ordering and note that we will not send any shipments after 2 p.m. E.T. on the day prior to a holiday, or on any holiday or weekend. Shipments will resume the first day back from a holiday or weekend.
The following customer service hours will be in effect for these days:
Wednesday prior to Thanksgiving: 8:00am to 2:00pm
What makes Magicsuit different than other brands?
You can learn about the benefits of Magicsuit control fashion swimwear by clicking here.
What size should I order?
We recommend using our size chart to find your fit.
What are your washing instructions?
All Magicsuits must be hand washed. please click here for detailed instructions.
How can I be sure my order went through?
After submitting your order at Magicsuitswim.com, you should be directed to a Thank You page. Additionally, you should receive an order confirmation via e-mail. If you are experiencing ordering issues or believe your order was not received, please send an e-mail using our Contact form or call Customer Service at 1-877-838-7181.
How can I check the status of my order?
Please send an e-mail using our Contact form to inquire about the status of your order or you can call Customer Service at 1-877-838-7181. Please note that you will receive an e-mail notifying you when your order ships.
Can I change or cancel my order?
If your order has not been shipped yet, you can cancel or make a change by sending us an e-mail using our Contact form or by calling Customer Service at 1-877-838-7181.
I chose 2nd Day or Next Day shipping. Why hasn't my order arrived yet?
Next Day and 2nd Day shipping refers to how quickly your order should arrive after it has been shipped, and does not include the time that it takes to process your order. Additionally, credit card authorizations pending approval and courier issues could delay your order.
How will I receive my Magicsuitswim.com merchandise credit?
Merchandise credit is given when we receive a return that has been postmarked after 15 days but before 45 days from the date the customer received the order. After the return has been processed, we will send an e-mail confirmation which includes the credit amount and the merchandise credit code.
How can I redeem my Magicsuitswim.com merchandise credit?
Select the items on our website that you wish to purchase and add them to your Shopping Bag. Then, during the first step of the checkout process, enter your merchandise credit code into the Promotional Code box located beneath your item summary and click the "Apply" button. In the area to the right where Your Total is being calculated, you should now see the merchandise credit amount deducted from Your Subtotal. You can then proceed with checking out.
I have a merchandise credit for an order I returned from your website. Can I use my merchandise credit at a retail store or on another website?
Merchandise credit issued by Magicsuitswim.com can only be redeemed through our website. It is non-transferable and non-refundable.
I bought my Magicsuit merchandise at a retail store or from a different website. Can I return it to you?
We can only accept returns of merchandise purchased from Magicsuitswim.com. Likewise, any merchandise purchase from Magicsuitswim.com cannot be returned to a retail store.
The merchandise I ordered arrived damaged. Do I have to pay additional shipping charges to exchange it?
Not at all. If your order arrives damaged, we will gladly replace it at no additional charge, including shipping and handling fees.
Can I return merchandise using any shipping method?
We highly recommend using UPS for your return and we enclose a UPS return shipping label with your order for your convenience. If you select a different carrier, you will be responsible for any associated shipping fees.
Does Magicsuit ship to Canada, Mexico and International Countries?
Yes. Shipping rates are listed on our Shipping Information page.
What options do I have for delivery service and carrier?
Magicsuit can only offer USPS standard ground shipping to Canada, Mexico and International Countries customers at this time.
What fees and charges will be applied to my order?
Magicsuit does not charge international sales tax, shipping duties, or brokerage fees. You will be responsible for directly paying all applicable sales tax, including GST and PST, and duties to customs upon delivery of your order. Please contact your customs office for a detailed explanation of how duties and taxes work when ordering online from the U.S. if you need further assistance.
Why do I need to pay duty?
Magicsuits are manufactured offshore of imported fabrics and as such are dutiable.
Can you tell me how a promotional code is applied to an order?
When using a promotional code on Magicsuitswim.com, the applicable discount will appear as "Promotional Savings" and will be deducted from your Order Total in your shopping bag during the checkout process. For Magicsuitswim.com offers that do not require a code, the offer will state "no code required" and the discount will automatically be reflected as "Promotional Savings" in your shopping bag during the checkout process.
Can I get a price adjustment?
As a courtesy to our customers, we will honor a one-time price adjustment if an item is placed on sale (excluding Clearance) within two weeks (14 days) of the date of your purchase. To request a price adjustment, please call Customer Service at 1.877.838.7181 or send an email to firstname.lastname@example.org within the 14 day window. If sending an email, please be sure to include your order number and order date. Refunds for price differences are issued in the original form of payment.